FAQ

How do I change my password in Edgistic?
You can change your user name and password by clicking “My Admin – Update User Details”.
Wed, 27 Feb, 2019 at 9:58 AM
What is a Critical Order?
A Critical Order is a freight order for an event on a specific date. We will monitor its progress very closely and push the courier to deliver the mater...
Wed, 27 Feb, 2019 at 10:19 AM
Does a Critical Order cost any more?
No.  Critical orders are priced the same as standard (Non-Critical) orders. However, by marking an order Critical, you tell us that it is for an event a...
Sun, 3 Mar, 2019 at 9:06 AM
I want to send a box of brochures - should I just enter "1" against the product?
If you enter 1 you'll get just one brochure, not 1 box of brochures. The system will show how many brochures in the box - so if it says there'...
Wed, 6 Mar, 2019 at 4:31 AM
Should I ship to a hotel in Hanoi?
No.  Hanoi has a complicated and lengthy customs clearance process for brochures and will take 2-3 weeks to clear but only if the recipient has the necessar...
Fri, 8 Mar, 2019 at 10:44 PM
Why can't I see that brochure in Edgistic anymore? (for SCOs)
Sometimes you login to Edgistic expecting to see a brochure that was there before but now it's gone. Has the warehouse completely run out? It&#...
Sat, 4 May, 2019 at 9:22 AM
Who's using up all my brochures? (for Colleges)
We know it can be disconcerting when no one in your College has shipped brochures anywhere all month and then you get a bill for the distribution of a bunch...
Sat, 4 May, 2019 at 9:51 AM
How do I set product allocations for SCOs (for Colleges)
Edgistic allows the brochure owner (i.e. the Colleges) to set specific allocations of that brochure for each SCO to use. In that way, each SCO can only ...
Sat, 4 May, 2019 at 9:49 AM
How can I find the Air Waybill number for my order?
It's our mission to ensure you don't ever have to track your own orders because you trust us to: Track and manage each of your orders in the ...
Mon, 27 May, 2019 at 11:38 AM
How can I get Help with an Order from Edgistic?
You can send us an email directly from Edgistic:
Mon, 27 May, 2019 at 12:10 PM